It is estimated that 60-70% of all sales are made over the phone. And if you want to get more of those sales, it’s essential to improve your sales skills and get more effective at recording and implementing your sales coaching. That’s where call recording software comes in. To get the most out of your sales team, you need to review each and every call that your reps make with customers and prospects.
There are plenty of good reasons to use call tracking software at WildJar. For starters, it can help you improve your sales process, and recording calls enable you to listen to your conversations later on and identify where you could have handled things better.
Call recording software can also fulfill legal requirements
It might be required if you’re doing business with the government or other regulated industries, or it might just be a good idea if you’re conducting sensitive transactions, like selling products that are protected by copyright law.
If you run an Internet business, call recording software can help build trust with customers. You’ll have concrete evidence of any agreements you’ve made over the phone with them, so they’ll know they can trust you when you promise to correct a problem or provide a refund.
Call recording software is also useful for training purposes
Team members who deal with customers over the phone can listen back to their conversations and improve their own skills this way.
Finally, call recording software can help ensure that your company is compliant with relevant laws and regulations regarding phone recordings. Laws vary a lot from place to place, so do some research before installing the software in your business.
Legal compliance
In the U.S., some states require companies to record certain types of calls. For example, California requires companies to record all sales calls where a contract worth more than $500 is being discussed, and Florida requires it for any call where medical treatment or procedure is being discussed.
Eliminate bad habits and mistakes:
Hear what the rep is saying word-for-word. Sometimes it’s not what they said but how they said it or where their emphasis is placed. Have a clear view of the areas they need to work on.
Identify areas for improvement
With a good call recording system, you can split out each specific part of the conversation and hear each party clearly, including anything that gets said during breaks in the conversation. Evaluate whether the contact center team provides quality service and identify areas for improvement and training opportunities before it’s too late!
Final words
Call recording software is useful for managing your business. First, you can record all incoming and outgoing calls to keep records. Second, you can replay conversations with customers in case there is a dispute over what was said. This can help resolve customer-service issues quickly.
To use call recording software, install it on the phone you want to record calls with. If you are using smartphones or VoIP phones, install the call-recording software on these devices as well. To make the recording files, the service provider needs to be able to connect with your phone line through an analog telephone adapter (ATA) or digital dedicated phone line (DDP). A DDP has the advantage of connecting directly to the Internet without any additional equipment.
